Recent Changes

Wednesday, January 3

  1. page Agent Management - Inside Sales Agent edited ... Work week - 4 week days plus 1 weekend day with 2 hour outbound calling on Saturday or Sunday,…
    ...
    Work week - 4 week days plus 1 weekend day with 2 hour outbound calling on Saturday or Sunday, answering central lead line as available 7 days
    Terms of Agreement
    ...
    the lead
    If lead cancels but does want to reschedule, incentive will not be paid until that lead is rebooked and appointment is complete. Agents are responsible for working this lead until rebooked.
    Incentive

    Incentive
    will NOT
    ...
    No-Show leads that Agent never makes contact with, or for scheduled leads that cancel and are non-responsive for confirmation of appointment
    No-show leads will be transferred back to ISAs to work and reschedule
    Cancel/Reschedule leads will be worked by the agent and rebooked
    Incentive can be paid for old, inactive leads that become active again, are contacted by ISA and appointment booked and completed - per Manager approval
    Performance Metrics
    (view changes)
    3:52 pm
  2. page Agent Management - Inside Sales Agent edited ... 4 hrs - outbound Calling to New and old Buyer and Seller leads, either manually or through Moj…
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    4 hrs - outbound Calling to New and old Buyer and Seller leads, either manually or through Mojo triple dialer (can be done in parallel with text/email follow up and setting up searches) and continued attempts to leads not reached live or where appts were cancelled or rescheduled
    1 hour - follow up on Buyer B/C nurture (call, text, email) leads
    ...
    lead line (outside of work hours) and processing
    .5 hr - track daily calls, emails, texts, appointments in Daily Lead Gen entry form
    Buyer/Seller Agents
    (view changes)
    1:47 pm
  3. page Agent Management - Inside Sales Agent edited ... Compensation $500 weekly ... per appointment kept MET (not booked) ... days plus 1 we…
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    Compensation
    $500 weekly
    ...
    per appointment keptMET (not booked)
    ...
    days plus 1 weekend day with 2 hour
    Terms of Agreement
    ...
    each appointment keptMET in person - where Agent personally connectscompletes the appointment with the lead and either meets in person or agree to work together on offer remotely
    If lead
    ...
    appointment is complete complete. Agents are responsible for working this lead until rebooked.
    Incentive will NOT be paid for No-Show leads
    No-show leads will be transferred back to ISAs to work and reschedule
    (view changes)
    11:10 am

Wednesday, December 27

  1. page Agent Management - Inside Sales Agent edited ... Compensation $500 weekly ... per appointment booked kept (not booked) Work week - 4 we…
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    Compensation
    $500 weekly
    ...
    per appointment bookedkept (not booked)
    Work week - 4 week days plus 2 hour outbound calling on Saturday or Sunday, answering central lead line as available 7 days
    Terms of Agreement
    ...
    each appointment bookedkept - regardless of result (kept, cancelled, etc.)
    Incentive
    where Agent personally connects with lead and either meets in person or agree to work together on offer remotely
    If lead cancels but does want to reschedule, incentive
    will not be paid only once for each newuntil that lead - ifis rebooked and appointment is rescheduled before held, that is not eligiblecomplete
    Incentive will NOT be paid
    for additional incentiveNo-Show leads
    No-show leads will be transferred back to ISAs to work and reschedule

    Incentive can
    ...
    appointment booked and completed - per
    Performance Metrics
    Hours of calling
    (view changes)
    7:48 am

Thursday, December 21

  1. page Best Agent Business - Business Team Setup edited Best Agent Business Team Overview The Best Agent Business Team provides clients with assistants…

    Best Agent Business Team Overview
    The Best Agent Business Team provides clients with assistants, callers and coaches consultants to help clients focus unique talent, delegate everything else and stop wasting leads
    Best Agent Business Team Concepts
    The concept is for Best Agent Business to provide assistants, callers, work with agents and local staff
    Assistants
    Callers
    Agent Management
    Email Management
    Phone Management
    Couriers

    (view changes)
    5:34 am

Wednesday, December 20

  1. page Clients - Group Calls edited ... Best Agent Business Group Calls Overview ... take place Monday - Friday from on Tuesday …
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    Best Agent Business Group Calls
    Overview
    ...
    take place Monday - Friday fromon Tuesday and Thursday at 11:30 AM
    Group Calls are limited to 4 people so sign up now if you want to be part of one of these calls.
    Please do not schedule a slot for the call unless you will attend.
    ...
    Conference ID: 894814#
    Time: 11:30am Eastern
    ...
    Topic Examples - Calls held Monday & Thursday
    New Clients
    Open Brainstorming
    Calling Group Call - Calls held on Friday
    Stop Wasting leads
    Can be new client as well
    Time
    Time Management Challenge Group Call - Calls held on Wednesday
    Clients

    Clients
    currently participating in the TMC
    Clients interested in participating/should participate
    Target Calm Cathy
    Can be new client as well
    Rockstar Rick Group Call - Calls held on Tuesday
    Rockstar Rick brainstorming and networking
    Can be new client as well

    (view changes)
    4:45 am

Thursday, December 14

  1. page Client Talent Management edited ... Talent Management Agent Accountability Program Agent Management - Buyer Agent Initial Introdu…
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    Talent Management Agent Accountability Program
    Agent Management - Buyer Agent Initial Introduction
    Agent Management - Existing ISA Initial Introduction
    Talent Management - Inside Sales Agents Roles/Responsibilities
    (view changes)
    2:46 am
  2. page Agent Management - ISA Initial Introduction edited ... Agent Management - Agent Recruiting - Buyer Agent - Initial InterviewAgent Management - Existi…
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    Agent Management - Agent Recruiting - Buyer Agent - Initial InterviewAgent Management - Existing ISA Initial Introduction
    Updated 12/15/17 by Kim Nunn
    ...
    Client Talent Management== == Management====
    Agent Management - Agent Recruiting - Buyer Agent - Initial Interview-Buyer Agent Interview Overview and PreparationOverview and Preparation
    Send email to eachISA and ask them to schedule a phone call with you.
    (view changes)
    2:45 am
  3. page Agent Management - ISA Initial Introduction edited Agent Management - Agent Recruiting - Buyer Agent - Initial InterviewAgent Management - Existing…

    Agent Management - Agent Recruiting - Buyer Agent - Initial InterviewAgent Management - Existing ISA Initial Introduction
    Updated 12/15/17 by Kim Nunn
    Return to the main Client Talent Management page here: BAB - Client Talent Management== ==
    Agent Management - Agent Recruiting - Buyer Agent - Initial Interview-Buyer Agent Interview Overview and PreparationOverview and Preparation
    Send email to eachISA and ask them to schedule a phone call with you.
    Open the call with an introduction of BAB and your role. Give overview of BAB business model and 3 objectives in place to help every agent meet their goals of growing their pipeline and their business:
    Focus unique talents
    Delegate everything else
    Stop Wasting Leads!
    Additional information to review the business services of Best Agent Business can be found here: Best Agent Business - Business Team.
    Provide overview and the goals of the project and explain that you are speaking with the Agents and ISA's to gather more information on current processes and their requirements of the system. It is helpful to spend some time in the database before your call familiarizing yourself with their calling account, all leads, and how they use the database. Record your findings.
    Be prepared to review the basics of Lead Management. Review the Standard Contact Types and explain the importance of a consistent and clean database across a team to be able to manage and report on status and success. Standard Contact Types can be found here: Standard Contact Types
    Agent Management - Agent Recruiting - Buyer Agent - Initial Interview-Buyer Agent Interview QuestionsBuyer Agent Interview Questions
    Key Assistant - Questions that KA should be comfortable Asking
    Tell me about yourself/your background? Previous experience?
    What 3 adjectives would your TL/Manager use to describe you?
    What Database do you use?
    Ask about Database if they like it or not? Why?
    What Calling system do you use (Mojo, Google, other)?
    Why do you want to work with this Team?
    How many hours are you currently working?
    How many hours would you like to work?
    What are your goals?
    Is this what you want to be doing in the future? or What do you want to do in the future?
    What do you love about your job?
    Do you work with only Buyers? What happens on the Seller Side?
    What does your TL/Manager do?
    Do you have any suggestions for your TL/manager that would help you in your role?
    Ask to Chart Perfect day (break down all work into chunks and hours of the day)?
    How many hours outbound calling? Which leads?
    How many outbound dials do you make each hour?
    How many hours inbound calling?
    How many calls do you get per day (on average)
    Break those inbound calls down (Zillow, sign calls, Agent inquiries, etc.)
    How many non calling hours per day and what are you doing (saved searches, emailing, etc.)
    How many appointments do you book per day/week (on average)
    Out of 100 buyer leads that come in, how many will buy a home within a year with some agent?
    Out of 100 buyers you have spoken to, how many escalate as a Buyer - A (appt. set)?
    Any questions?
    Agent Management - Agent Recruiting - Buyer Agent - Initial Interview-Interview Summary TemplateInterview Summary Template
    Send the following information for each interview in a separate email to Steve and copy your client. This information will be used as input into the Lead Management Plan for that team.
    ISA Name:
    Rating: (ABC based on responsiveness and following directions)
    Date Started:
    Hours Per Week:
    Major Time Buckets: (summary of major areas time is split into)
    Lead Summary: (summary database lead statistics and ISA description of the system and leads)
    Personal/Background: (be specific and detailed)
    Perfect Day:
    Requirements/Opportunities: (needs, ideas, areas for improvement to be included in this Lead Management process...)

    (view changes)
    2:45 am

Wednesday, December 13

  1. page Agent Management - Agent Recruiting - Buyer Agent - Initial Interview edited ... Be prepared to review the basics of Lead Management. Review the Standard Contact Types and exp…
    ...
    Be prepared to review the basics of Lead Management. Review the Standard Contact Types and explain the importance of a consistent and clean database across a team to be able to manage and report on status and success. Standard Contact Types can be found here: Standard Contact Types
    Buyer Agent Interview Questions
    ...
    be comfortable Asking?Asking
    Tell me about yourself/your background? Previous experience?
    What 3 adjectives would your TL/Manager use to describe you?
    (view changes)
    6:49 pm

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