Frequently Asked Questions by Clients

PAYPAL

Overview
Currently we use Paypal Subscription Services as our payment processor. There are a number of positive aspects of using PayPal.
  1. We never get or handle credit card numbers,
  2. PayPal automatically retries if there is a payment issue,
  3. You can pay via Echeck direct from your bank account or credit card,
  4. You can change payment method of check or credit card or which credit card without having to talk to us,
  5. You can update expiration dates,
  6. PayPal has excellent anti-fraud measures including the Verify to bank account process,
  7. Verification is a one-time step which takes 10 minutes. 5 minutes to initiate with bank account and 5 minutes to verify the deposit in your PayPal account.
  8. It is automated so you don't have to remember it every month.

1. How do I upgrade or downgrade a service/subscription level?
To sign up for a new service level, please follow the link below to process your payment for your new service level. Once you have processed the new payment, you can cancel your old service level through PayPal or Steve will do it for you. (See steps below on cancelling a service level.)

Best Agent Business – $99/month - http://tinyurl.com/2de3tf
Best Agent Business Introduction - $495/month - http://tinyurl.com/3cu3d7
Best Agent Business Regular - $995/month - http://tinyurl.com/ynt2f6
Best Agent Business Double - $1,990/month - http://tinyurl.com/2fhdo5

If the cancelled subscription has already processed in the month you're upgrading or downgrading, meaning you have made two payments that month, Steve will refund the amount of the old subscription. So for example, If your subscription for $495 renews on the 10th prior to you singing up for your upgrade to $995 on the 23rd, then Steve will refund the $495 payment made as long as you have not already used more than your budgeted hours. If you are over-usage, we will put the second payment toward those overage hours.

2. How do I cancel a subscription level?
‍You can log in to Paypal and edit your current subscription payments. Please do this step AFTER signing up for the new service level. Changes to a service level must be done prior to their billing date.
  1. Log in to your PayPal account.
  2. Click the wheel icon in the top right corner next to "Logout".
  3. Under Payment Settings, click Preapproved Payments.
  4. Choose Lifebushido/Best Agent Business and click Cancel next to Status.

3. How do I make a one-time payment?
To make a one-time payment via PayPal, login to PayPal and use the Send Money feature to send the desired amount to accounting@bestagentbusiness.com
There is no link to click to make the payment. The client must login to their own PayPal account to send the funds.

4. How do I choose a funding source, i.e. bank account or credit card?
Best Agent Business can not change the credit card or bank account from which your payment is drawn. We do not access your PayPal account for security purposes and have no way to run credit cards directly. Therefore all changes must be made from within your PayPal account.

PayPal will always use the PayPal balance in your account first.
If you have a bank account linked to your PayPal, the bank account will automatically default as the main payment source. If you want to use a credit card for your payments you need to select "Other payment options" when signing up for services. Then choose a credit card. Whatever payment method is used on the initial set up will be the method of payment on each reoccurring month.


5. How do I change the way I pay for a recurring payment, subscription, automatic billing, or installment plan?
Log in to your PayPal account.
  1. Click Profile at the top of the page.
  2. Click the wheel icon in the top right corner next to "Logout".
  3. Under Payment Settings, click Preapproved Payments.
  4. Click Set Available Funding Sources.
  5. Select the payment method you’d like to use.

6. How do I add a credit card?
If you need to add a new credit card to your Paypal account you can follow these steps:
  1. Sign into PayPal
  2. Under the "My Account" tab you will click on "PROFILE"
  3. Under Credit and debit cards, click on "Link a card".
  4. Follow the prompts.

After you have added your new card, you can sign up again and your payments will process through your new card. If you have any questions or need help, just email accounting@bestagentbusiness.com


7. How do I confirm a debit or credit card that is linked to my PayPal account?
After you’ve added your card number, you'll need to confirm that you own the card by authorizing PayPal to send a code to you to confirm. Here’s how:
  1. Log in to your PayPal account.
  2. Click the arrow next to Banks and Cards on the left hand side.
  3. Click Credit/Debit Cards under Financial Information.
  4. Click Link and Confirm My Card.
  5. Click Save and Continue.
  6. Locate the charge and a code on your card statement
    • PayPal will charge $1.95 to your card. (Once you have confirmed your card, this amount is refunded to your PayPal account immediately or to your card within 30 days.)
    • The charge appears on your debit or credit card statement with a 4-digit code and the word PAYPAL. If you view your card statements online, you can check for the code in a few days. Otherwise, check for the code when you receive your next statement in the mail.
  7. Confirm your card by entering the code
    • Have your 4-digit PayPal code ready.
    • Log in to your PayPal account.
    • Click Profile.
    • Click Credit/Debit Cards under Financial Information.
    • Click Link and Confirm My Card.
    • Enter the 4-digit PayPal code.
    • Click Submit.

8. Why won't PayPal let me pay with my credit card even though it is set up?
This usually happens when the client is signing up for the $995 or more levels. PayPal will require them to link a bank account even though they are paying with the credit card. This is just a security feature and the client will still be able to choose the credit card as their payment method when they sign up for service.

9. Why do I see a charge from Lifebushido/ Best Agent Business that is less than the amount of my subscription?
Paypal will attempt to take the charge from the balance in your Paypal account. If there is not enough in the balance, Paypal will use the backup funding method of the credit card to charge the balance due. So, you may see a charge for an odd amount which just means that is the balance that was not able to be paid from your Paypal balance.

10. How do I add or verify a bank account to my PayPal account?
  1. Sign into PayPal
  2. Under the "My Account" tab you will click on "Profile"
  3. Click on "Add or Edit Bank Account"
  4. On the next screen click on the yellow button "Add Bank"
  5. Choose "Checking or Savings"
  6. Enter Bank Account Number and Routing Number
  7. Within a day or two, PayPal will make two small deposits into your bank account (under $1.00)
  8. After receiving the small deposits you will go back to PayPal and verify those deposit amounts and your account will be verified and set up in PayPal now.
  9. Paypal bank verification process directions and screenshots: external image msword.png Paypal Bank Verification Process.doc

11. Why won't PayPal allow me to use my card to process when I'm signing up for services?
PayPal randomly blocks credit cards as a security feature. There is no way for PayPal to force the credit card to go through. If this happens, PayPal has advised to wait at least 24 hours and try the credit card again. If it blocks it a second time, it will not allow that credit card to process at that time. The client will need to try a new credit card or process with a bank account.

12. My PayPal Account Has a Spending Limit. How Do I Remove The Limit?
Your spending limit is the total amount of money you can send with PayPal. The limit varies by account and can be between $2,000 and $10,000. If your account is verified, you do not have a spending limit.
If your account is unverified, you can't send payments once you reach your limit. Here's how you can view your Spending Limit: Paypal Verification Instructions
  1. Log in to your PayPal account.
  2. Click the My Account tab.
  3. On the Account Overview page, click the View Limits link.
  4. The remaining amount you can send is listed under the Sending Limit heading.
  5. To lift your limit, follow the instructions on the Sending Limit page to become verified.

13. Who can I call if I need more help?
The Accounting Team is always here to answer your questions by email at accounting@bestagentbusiness.com or you can contact PayPal directly for assistance.
Paypal Help Center
‍‍PayPal Customer Service
1-888-221-1161**
(a U.S. telephone number)
4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday


BILLING & WORK HOURS


1. Can I get a report of the hours I used?
  • A report of hours is sent every month by the 10th to every client and copied to the Key Assistant. Reports cover the month prior from the first day of the month to the last. Reports are not available mid-month unless requested by Steve.

2. Can I get a work hours report every week or whenever I request one?
  • Because our hours are closed out monthly and therefore are entered irregularly by people working on your account, we can not provide an accurate report to how many hours have been used until the month has been closed out on the 5th of the next month. Once the month is closed, work reports are sent on or before the 10th of the month. You can, however, ask your Key Assistant to estimate based on the teams doing work how much time has been used.

3. How many unused hours do I have?
  • Clients will be notified of the amount of hours used every month in their work hour report. If you need a summary of hours, email accounting@bestagentbusiness.com for a summary report.

4. How can I use my unused hours?
  • To use unused hours, speak to your Key Assistant about teams that can be utilized or request a list of services/teams,

5. Do my left over hours carry over if I do not use them?
  • If a client has unused hours, they will carry forward to be in used in future months. Once a client leaves Best Agent Business, they are given a certain time frame to use any remaining hours.

6. Can I skip a month of paying due to having unused hours?
  • To skip a month of payment a client must have more than one subscription level worth of hours unused and Steve must approve their request. If approved, they may pause their payments until their hours are caught up to the level of their former subscription. So if a client on a 25 hour per month subscription chooses to pause because they have a 50 hour balance, then once the hours are reduced to 25 hours, the client will need to sign back up.
  • The other option is to sign up for a lower subscription level until hours are caught up.

7. Can I just be billed for the hours I use?
  • Our accounting model is pay-in-advance for services, so we use a subscription system for payment. We have set up 4 subscription levels to match various budgets. Since payment is set up in advance using this system, clients are not billed for just what they have used, but by subscription level and will be notified if they go over or under the hours allotted for their budget level.

8. How can I resolve my account if I am informed of Over Usage?
  • If you receive a work hour or summary report notifying you of over-usage, you can make a one-time payment to pay down your over-usage or you can work closely with your Key Assistant to reduce work hours to resolve the over-usage over the next 2-4 months. You may also use a combination of these solutions. If your account is significantly over usage, work may be stopped while payment is caught up.

9. Can I have a call with someone in accounting? Who can I contact regarding billing issues?
10. Can I pay another way besides PayPal?
  • Paypal is the preferred method of payment for its many security features and auto payment system. If a client has a good reason for not wishing to use Paypal, Steve may allow them to pay by check as a last resort. Remember you can set up a bank draft from your checking account through Paypal to pay by check as well. You can also set up an auto-send through your bank which will mail a check to Steve monthly at the address below.

11. What is the policy to pay by check?
  • If you are approved by Steve to pay by check, we will not send invoices, but you will be responsible for sending in payment on time in advance or services will be stopped. Our policy is:We do not send invoices, but will send a reminder e-mail about 10 days before the end of each month and payment will be due on the first of each month without exception. Payments not received by the 1st of the month will result in your account being charged a $100 service fee. Payments not received by the 10th of the month will result in all services being paused until payment is received. We appreciate your understanding.

    We suggest sending 3 checks dated for the 1st of the next three months so there is no delay in services. Other convenient options may include setting up a bill-pay service through your bank to have checks automatically sent each month or using our Paypal subscription service with e-check.

    Payment can be made to Best Agent Business

  • 4835 Cordell Ave
    Suite 1105
    Bethesda MD 20814
    USA


    Please let us know when payment has been mailed.

12. What is a subscription and how are my payments processed?
  • Our subscription is an auto-billing service through PayPal so you don't have to remember to pay us each month and we don't have to chase down payments. Once you have signed up for the subscription, your payment will automatically be processed each month via Paypal on the same billing day as your signup. If you ever need to upgrade or downgrade, changes to your service level must be made prior to your billing date each month.
  • If you sign up for services on the 10th of the month, your subscription will go through every month on the 10th. If you add a second subscription, you will have two billing dates, for instance the 10th and the 23rd. If you sign up for a new subscription in order to replace a subscription, then the date of the new subscription becomes your new billing date. So for example, if you have a subscription for $495 on the 10th and you want to upgrade to $995 and you sign up for that level on the 23rd, then your subscription for $495 on the 10th will be cancelled and your new billing date will be the 23rd.

13. Why do I see hours for Systems each month on my Work Hour Report?
  • The function of Systems and Team Management is to maintain the quality and consistency of work performed by all teams for our clients. A key aspect of our value is that we also handle all management aspects of staffing including recruiting, screening, hiring, firing, training, systems, accountability, and people management. Overall, management time, which you see reflected on work hour reports as "Systems", is generally 10% or less of overall billing. For those of you who have hired/fired/managed in-house assistants in the past, you understand the value delivered by our team model. For more details on Systems, see our Work Hour Policy. If you have questions about this aspect, contact Steve.


14. How do I signup for service?

15. How do I signup to have Best Agent Business do a project for me to see how you work?